Contact Us
Got a question about how we rank the highest payout online casinos, spotted something out of date, or want to flag an issue with an operator we cover? This is the page for it. Below you'll find the best ways to reach us and what to expect once you do.
What we can help with
Online Casinos is a research and comparison site, not a casino, so we can't process deposits, withdrawals or account issues directly. But we're glad to hear from readers on things like:
- Corrections or updates to a bonus offer, RTP figure or payout detail listed on the site
- Questions about how we score and rank casinos for payout speed and reliability
- Feedback on a casino review, including firsthand experiences that might affect our editorial rating
- General enquiries about our content, methodology or advertising disclosures
- Reports of broken links, outdated licensing information or anything that looks off
For anything involving your own account, a deposit, a withdrawal, or a bonus dispute, you'll need to contact the casino operator directly through its own customer support channels — we don't hold accounts or process funds on behalf of any site listed here.
Before you get in touch, a few things worth checking first
Many messages we receive are answered already on the site, so it's worth a quick look first:
- Wondering how bonus terms, wagering requirements or withdrawal limits work? Check the offer details next to each listing before claiming anything.
- Concerned about a casino's legitimacy or licensing? We note licensing status where it's relevant in each review, and reputable operators publish this information openly on their own sites.
- Looking for guidance on setting limits, self-exclusion, or where to find support if gambling stops being enjoyable? Our Responsible Gambling page covers deposit limits, time-outs and links to national support services.
- Curious about how this site operates, how we're funded, or who's behind the reviews? See our About Us page for our editorial approach and independence policy.
- Want the fine print on how the site itself can be used? That's covered in our Terms and Conditions.
How we handle enquiries
We read every message that comes in. Corrections and factual errors get priority, since accuracy matters most on a site that people use to compare real-money offers. General feedback and questions about methodology are answered as we're able to, though as a small editorial team we can't guarantee an instant response to every message.
A quick note on disclosure: Online Casinos may earn a commission when readers sign up with a casino through links on this site. That relationship never decides which operators we list or how they're rated — our rankings are based on the criteria described in our reviews, not on who pays the most in referral fees.
If your enquiry is about a specific casino
To help us look into it properly, it's useful to include:
- The name of the casino as it appears on our site
- What the issue relates to — a bonus term, a payout figure, a licensing detail, or something else
- Any relevant detail you can share, such as the date you noticed the discrepancy
We can't intervene in disputes between a player and an operator, and we don't have visibility into individual accounts or transactions. What we can do is review the information and update our content if it no longer reflects what the casino actually offers.
A note if you're struggling with gambling
If gambling has stopped being enjoyable, or is starting to affect your finances or wellbeing, please don't wait to reach out for support. Our Responsible Gambling page lists deposit and time limits, self-exclusion options, and links to national organisations that offer free, confidential help. This page isn't a substitute for that support — if you need help now, that's the better place to start.